Do you realize that every time we speak, we speak twice? I don’t mean that we speak with a “forked tongue.”
What I mean is that the words that come out of our mouths convey our thoughts, while our tone of voice reflects our attitude. What we say is important, but the way it is said is more important, wouldn’t you think?
Think from your own experience. You sense when someone is telling you something, and the tone of voice isn’t backing the words up with feelings, don’t you? Sure, you do. How often have you been on the other side of the equation where your body language didn’t quite measure up w...